Returning your order

Problems with your product?

The Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage for the Products in warranty. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure during the warranty period.

If a Product is malfunctioning or if you have any problems with your Product, please contact +61 2 9151 0376 or email support.apac@harman.com for assistance.

We reserve the right to inspect the Product and verify fault. You are required to return the faulty Product to us for assessment and the Product must be returned in a reasonable condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, shipping label and packaging slip. You do not need to return the Product in the original packaging but you should ensure that the Product is properly packaged to prevent damage or water seepage. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product. Our return policy excludes Harman Services, third party goods or services and pre-installed software Products.

This section does not affect your statutory rights under the Australian Consumer Law and your rights set out in these Terms and Conditions are in addition to any statutory right you may have under the Australian Consumer Law.

Change Of Mind Policy We generally allow a return for store credit or exchange product where you have changed your mind, provided that the product is:

1. returned within 30 days of order;

2. Items are not used, unopened and in original sealed packaging;

3. not damaged in any way;

We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.

Note that this offers applies only to products purchased via HarmanKardon.com.au; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

1. Have your purchase receipt or order confirmation handy
2. Fill in the form below as complete as possible for the quickest processing
3. Customer Service Specialist will contact you for the next steps